Terms of service
Last Updated: August 31, 2026
Welcome to LONGÉ.
These Terms of Service govern your use of longewomen.com and your purchase of products from LONGÉ, operated by MATTHEW LONG FG INC.
By accessing our website or placing an order, you agree to follow these Terms of Service. We have written these terms to be clear and straightforward because we believe customers should understand the conditions that apply to their purchases.
If you do not agree with these terms, please do not use our website or place an order.
1. About LONGÉ
LONGÉ is operated by:
MATTHEW LONG FG INC
112 N RIVER AVE
PARKER, PA 16049
United States
Email: service@longewomen.com
Phone: +1 724-252-2747
Business Hours:
Monday–Friday
9:00 AM–4:00 PM ET
Throughout these Terms of Service, “LONGÉ,” “we,” “us,” and “our” refer to MATTHEW LONG FG INC and the LONGÉ online store.
“You” and “your” refer to the customer or website visitor.
2. Using Our Website
You may use our website for lawful purposes and in accordance with these Terms of Service.
You agree not to:
- Use the website for unlawful purposes;
- Attempt to interfere with the operation or security of the website;
- Access areas or systems that you are not authorized to access;
- Introduce malicious software or harmful code;
- Use automated methods to improperly collect information from the website;
- Misrepresent your identity or information;
- Use the website to engage in fraudulent activity.
We take the security and reliability of our website seriously. Attempts to disrupt the website, compromise its security, or misuse our services are not permitted.
3. Product Information
We make reasonable efforts to provide accurate product descriptions, photographs, measurements, materials, colors, and other product information.
However, the appearance of colors may vary depending on your device, screen settings, lighting, and other factors.
Product measurements may also have minor variations due to manufacturing processes.
We do not intentionally misrepresent our products.
If you have a question about a product before purchasing, you are welcome to contact us at:
4. Product Availability
Products displayed on our website are subject to availability.
Adding a product to your shopping cart does not guarantee that the product will remain available until checkout is completed.
If a product becomes unavailable after you place an order, we will contact you and provide an appropriate solution, which may include a refund for the unavailable item.
We will not knowingly accept payment for an order that we cannot reasonably fulfill without providing the customer with an appropriate resolution.
5. Prices
Product prices are displayed on the website in U.S. dollars unless otherwise stated.
We make reasonable efforts to keep prices accurate.
However, pricing errors may occasionally occur because of technical, typographical, or system-related issues.
If we identify a material pricing error before an order is fulfilled, we will contact you and explain the situation.
You will have the opportunity to confirm the order at the correct price or receive a refund for the affected order.
We do not intentionally use incorrect prices to mislead customers.
6. Orders
When you place an order, you are making a request to purchase the products in your order.
After receiving your order, we may send an order confirmation email.
An order confirmation confirms that we have received your order. It does not necessarily mean that the order has already been shipped.
An order becomes subject to fulfillment once it has been accepted and processed by LONGÉ.
If we cannot fulfill an order, we will notify you and refund any payment collected for the affected product or order.
7. Order Information
You are responsible for providing accurate information when placing an order.
This includes:
- Name;
- Shipping address;
- Billing information;
- Email address;
- Phone number;
- Payment information;
- Other information necessary to process your order.
Please review your information carefully before completing checkout.
If you discover an error after placing an order, contact us as soon as possible at:
We will make reasonable efforts to correct the information before the order is shipped, but we cannot guarantee that changes will be possible after fulfillment has begun.
8. Payment
We accept payment methods displayed during checkout.
Payment information is processed through our payment service providers.
You authorize the applicable payment provider to process the amount associated with your order.
We do not intentionally store complete payment card information when it is handled by our payment providers.
If a payment cannot be successfully processed, the order may not be completed until valid payment is received.
9. Shipping and Delivery
Orders are shipped within the United States.
Available shipping methods, shipping charges, and estimated delivery times are displayed during checkout or described in our Shipping Policy.
Estimated delivery times are estimates rather than guaranteed delivery dates because delivery may be affected by factors outside our reasonable control, including carrier delays, weather, transportation disruptions, or other unforeseen circumstances.
Once an order has been shipped, customers may receive tracking information when available.
For complete shipping information, please refer to our Shipping Policy.
10. Returns and Refunds
We want customers to feel comfortable purchasing from LONGÉ.
Eligible products may be returned according to our Returns & Refund Policy.
Our return policy explains:
- The return period;
- Product condition requirements;
- How to request a return;
- Return shipping responsibilities;
- Exchanges;
- Refund amounts;
- Refund processing times.
Unless otherwise stated in our Returns & Refund Policy, eligible returns must be requested within 30 calendar days after delivery.
Please review our Returns & Refund Policy before sending a product back.
11. Refunds
Approved refunds are issued to the original payment method used for the purchase.
For eligible returns, LONGÉ will complete the return inspection within 3 business days after receiving the returned product.
After the return passes inspection, we will issue the refund within 2 business days.
After the refund is issued, the refunded amount will be credited to the original payment method within 5 business days.
For complete information, please refer to our Returns & Refund Policy.
12. Exchanges
Eligible products may be exchanged subject to availability and the conditions described in our Returns & Refund Policy.
If the requested replacement product is unavailable, we will provide the applicable refund instead.
13. Promotional Offers
From time to time, LONGÉ may offer discounts, promotional codes, or special offers.
Each promotion may have specific conditions, such as:
- Valid dates;
- Eligible products;
- Minimum purchase requirements;
- Usage limits;
- Other clearly stated conditions.
The applicable conditions will be presented with the promotion.
We will not intentionally apply promotional terms that are materially different from the terms presented to customers at the time of purchase.
Unless specifically stated otherwise, promotional discounts cannot be exchanged for cash.
14. Intellectual Property
The content on longewomen.com, including but not limited to:
- Logos;
- Brand names;
- Product photographs;
- Product descriptions;
- Graphics;
- Website design;
- Text;
- Layout;
- Videos;
- Original visual materials;
is owned by or licensed to LONGÉ and is protected by applicable intellectual property laws.
You may access and use our website for personal, non-commercial shopping purposes.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our original website content without our prior written permission.
Nothing in these Terms of Service transfers ownership of our intellectual property to you.
15. Customer Content
If you voluntarily submit content to LONGÉ, such as a product review, photograph, comment, or other material, you remain responsible for the content you submit.
You should not submit content that:
- Is unlawful;
- Infringes another person's rights;
- Contains private or confidential information belonging to someone else;
- Is fraudulent or misleading;
- Contains malicious code;
- Is abusive or threatening.
By submitting content, you give LONGÉ permission to use, display, reproduce, and publish that content for legitimate business purposes, including displaying customer reviews or improving our website.
We do not claim ownership of your original content merely because you submit it to us.
16. Accounts
If we offer customer accounts, you are responsible for keeping your login information reasonably secure.
You should not share your password with others.
If you believe someone has accessed your account without authorization, please contact us promptly.
We may suspend or close an account when reasonably necessary to protect the customer, our website, or our business from fraud, unauthorized access, or misuse.
17. Third-Party Services
Our website may rely on third-party services for functions such as:
- Payment processing;
- Shipping;
- Website hosting;
- Analytics;
- Customer support;
- Security;
- Other technical services.
These third parties may have their own terms and privacy policies.
LONGÉ is not responsible for independent services operated by third parties, but we expect service providers working with us to handle customer information appropriately and in accordance with applicable requirements.
18. Website Availability
We work to keep longewomen.com available, functional, and reliable.
However, websites and online services may occasionally experience:
- Maintenance;
- Technical problems;
- Network interruptions;
- Security incidents;
- Third-party service interruptions;
- Other circumstances that temporarily affect availability.
We will make reasonable efforts to restore normal operation when problems occur.
19. Prohibited Activities
You may not use our website to:
- Commit fraud;
- Make unauthorized purchases;
- Attempt to obtain products through deceptive means;
- Interfere with website security;
- Introduce viruses or malicious code;
- Scrape or systematically copy website content without permission;
- Impersonate another person or business;
- Abuse customer service systems;
- Engage in activity that violates applicable laws.
We take fraudulent or abusive activity seriously and may take reasonable steps to protect our customers, website, and business.
20. Disclaimer
We make reasonable efforts to ensure that the information on our website is accurate and current.
However, the website and its content are provided subject to the normal limitations of online services.
We do not guarantee that every part of the website will always be available, completely error-free, or uninterrupted.
Nothing in these Terms of Service is intended to remove or limit consumer rights that cannot legally be excluded under applicable law.
21. Limitation of Liability
To the extent permitted by applicable law, LONGÉ will not be responsible for losses that are not reasonably foreseeable or that result from circumstances outside our reasonable control.
Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by law.
Nothing in these Terms of Service affects any mandatory consumer protections that apply to your purchase under applicable law.
We believe customers should receive the protections required by law, and we do not intend these terms to take away those rights.
22. Indemnification
If you use our website unlawfully or intentionally misuse our services and your actions cause a third-party claim against LONGÉ, you may be responsible for losses directly resulting from that unlawful or unauthorized conduct, to the extent permitted by applicable law.
This provision does not require you to compensate LONGÉ for losses caused by LONGÉ's own unlawful conduct or negligence where such limitation is prohibited by law.
23. Applicable Law
These Terms of Service are governed by the laws applicable in the United States and the state where MATTHEW LONG FG INC operates, except where applicable consumer protection laws provide otherwise.
Nothing in these Terms of Service is intended to prevent a consumer from exercising rights provided by mandatory laws applicable to their purchase.
24. Changes to These Terms
We may update these Terms of Service when our website, products, services, or business practices change.
When we make changes, we will update the Last Updated date at the top of this page.
The updated terms will apply to future use of the website and future purchases after the updated terms are posted, unless otherwise required by applicable law.
We encourage customers to review these terms periodically.
25. Contact Us
If you have questions about these Terms of Service, your order, or our services, please contact us.
LONGÉ
MATTHEW LONG FG INC
112 N RIVER AVE
PARKER, PA 16049
United States
Email: service@longewomen.com
Phone: +1 724-252-2747
Business Hours:
Monday–Friday
9:00 AM–4:00 PM ET