Shipping policy

Last Updated: August 31, 2026

At LONGÉ, we currently ship orders within the United States. All orders are shipped from the United States using established domestic carriers.

We aim to process and ship orders promptly while providing clear shipping options and delivery estimates at checkout.

1. Shipping Destinations

We currently ship to addresses within the United States, including all 50 states.

At this time, we do not offer international shipping.

Please make sure your shipping address is complete and accurate when placing your order. LONGÉ is not responsible for delays or additional costs caused by an incorrect or incomplete address provided by the customer.

2. Shipping Options & Rates

We offer the following shipping options:

Shipping Method	Order Value	Shipping Fee	Carrier	Estimated Transit Time
Standard Shipping	$0.01–$99.99	$6.99	USPS Ground Advantage®	2–5 business days
Standard Shipping	$100.00+	FREE	USPS Ground Advantage®	2–5 business days
Expedited Shipping	Any order value	$13.99	USPS Priority Mail®	1–3 business days

USPS Ground Advantage provides an expected delivery window of 2–5 business days, while USPS Priority Mail generally provides delivery within 1–3 business days. Actual transit time may vary depending on the destination, carrier operations, weather, holidays, and other circumstances.

Free Standard Shipping

Orders with a merchandise subtotal of $100.00 or more qualify for free standard shipping.

The $100 threshold is calculated after discounts and before applicable taxes and shipping charges.

If an order qualifies for free standard shipping but the customer selects expedited shipping, the $13.99 expedited shipping fee will apply.

3. Order Processing Time

Orders are generally processed within 1–2 business days after payment has been successfully received.

Our regular processing days are Monday through Friday, excluding U.S. federal holidays.

Orders placed during weekends or holidays will begin processing on the next available business day.

Once your order has been processed and handed to the carrier, you will receive a shipping confirmation email containing your tracking information.

Please note that order processing time is separate from carrier transit time.

4. Estimated Total Delivery Time

The estimated total delivery time includes both order processing time and carrier transit time.

Standard Shipping

Processing: 1–2 business days
Carrier transit: 2–5 business days
Estimated total delivery time: 3–7 business days

Expedited Shipping

Processing: 1–2 business days
Carrier transit: 1–3 business days
Estimated total delivery time: 2–5 business days

These are estimates rather than guaranteed delivery dates. Actual delivery times may vary based on the shipping destination and circumstances outside our control.

5. Tracking Your Order

Once your order has shipped, we will send a shipping confirmation email to the email address provided during checkout.

The email will include your tracking number and a link or instructions for tracking your package.

Tracking information may take some time to become active after the package is accepted by the carrier.

6. Shipping Delays

While we work to provide accurate delivery estimates, carrier delays may occasionally occur.

Delivery may take longer than the estimated timeframe due to circumstances such as:

Severe weather
Natural disasters
Carrier service interruptions
Peak holiday shipping periods
Address-related issues
Incorrect or incomplete shipping information
Unexpected transportation or operational delays

LONGÉ does not guarantee a specific delivery date unless a specific service explicitly provides such a guarantee.

USPS also notes that Ground Advantage delivery estimates are not guaranteed and may be affected by certain destinations or circumstances.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping address is incorrect, please contact us as soon as possible at:

Email: service@longewomen.com
Phone: +1 724-252-2747

We will make reasonable efforts to correct the address before the order is shipped. However, once an order has been shipped, we may not be able to change the delivery address.

If a package is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before we can resend the order.

8. Lost, Stolen, or Damaged Packages

Once an order has been successfully delivered according to the carrier's tracking information, LONGÉ is not responsible for packages that are subsequently lost or stolen after delivery.

If your tracking information shows that a package has been delivered but you cannot locate it, we recommend:

Checking around the delivery location.
Checking with household members, neighbors, or building management.
Contacting the carrier using the tracking information.
Contacting LONGÉ if you need additional assistance.

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the package and the damaged item.

9. Split Shipments

In some cases, items from the same order may be shipped separately.

If your order is shipped in multiple packages, you may receive more than one tracking number. You will not be charged additional shipping fees because of a split shipment initiated by LONGÉ.

10. U.S. Holidays

Orders are not normally processed or shipped on weekends or U.S. federal holidays.

During major holiday periods and periods of unusually high order volume, processing or delivery may take longer than the standard estimates.

We recommend placing orders in advance when you need an item for a specific date or occasion.

11. Shipping Fees and Taxes

Shipping charges are displayed during checkout before the order is completed.

Applicable sales tax, where required by law, is calculated separately from shipping charges.

Shipping fees are not included in the merchandise subtotal used to determine eligibility for free standard shipping.

12. Changes to Shipping Policy

LONGÉ reserves the right to update or modify this Shipping Policy when necessary.

Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have questions about shipping or your order, please contact us:

LONGÉ
MATTHEW LONG FG INC
112 N RIVER AVE
PARKER, PA 16049
United States