Payment Policy

Last Updated: August 31, 2026

At LONGÉ, we aim to make checkout simple, clear, and secure.

This Payment Policy explains the payment methods currently available on longewomen.com, how payments are processed, and what customers can expect when completing an order.

LONGÉ is operated by:

MATTHEW LONG FG INC
112 N RIVER AVE
PARKER, PA 16049
United States

Email: service@longewomen.com
Phone: +1 724-252-2747

1. Accepted Payment Methods

LONGÉ currently accepts the following seven payment methods:

Visa
Mastercard
Maestro
American Express
Diners Club
Discover
JCB

These are the payment methods currently available through our online checkout.

If additional payment methods become available in the future, we will update the payment options displayed on our website.

2. Payment Currency

All product prices on LONGÉ are displayed in U.S. dollars (USD) unless otherwise stated.

The total amount payable will be shown during checkout before you submit your order.

The total may include:

Product price;
Applicable shipping charges;
Applicable taxes, where required.

You will have the opportunity to review the total amount before completing payment.

3. When Payment Is Charged

Payment is generally processed when you complete the checkout process and submit your order.

Before payment is completed, please review:

The products in your order;
Quantities;
Shipping address;
Shipping method;
Order total;
Payment information.

Once the payment has been successfully authorized and the order has been accepted, we will begin processing the order.

4. Payment Authorization

All payments must be successfully authorized before an order can be processed for shipment.

Your card issuer or financial institution may require additional verification before approving a transaction.

If a payment is declined, cannot be authorized, or requires additional verification, the order may remain pending until the payment issue is resolved.

LONGÉ does not control the approval decisions of your card issuer or financial institution.

If your payment is declined, you may contact your card issuer or try another accepted payment method.

5. Payment Security

Payment transactions are processed through the payment processing services available at checkout.

When payment information is entered during checkout, it may be transmitted directly to the applicable payment service provider for authorization and processing.

LONGÉ does not request or require customers to send complete card numbers, security codes, or other sensitive payment credentials by email.

For your security, please never send your full card number or card security code to us by email, telephone, or customer service message.

6. Billing Information

You are responsible for providing accurate billing information when completing your purchase.

This may include:

Cardholder name;
Billing address;
Payment card information;
Email address;
Other information required by the payment provider.

If the billing information does not match the information required for payment authorization, the transaction may be declined.

If you believe your payment information was entered incorrectly, please contact us as soon as possible.

7. Payment Verification

For certain transactions, additional verification may be required by the card issuer, payment processor, or security system.

This may occur when a transaction requires additional authentication or fraud-prevention checks.

Additional verification does not necessarily mean there is a problem with your order.

It is intended to help protect both customers and merchants from unauthorized transactions.

8. Failed or Declined Payments

If your payment is declined, your order may not be completed.

Common reasons for a declined transaction may include:

Incorrect payment information;
Insufficient available funds;
Card restrictions;
Card expiration;
Issuer security checks;
Additional authentication requirements;
Other restrictions imposed by the card issuer or payment provider.

LONGÉ cannot override a payment decision made by your card issuer or payment provider.

If the transaction is declined, please verify your information or use another accepted payment method.

9. Duplicate Charges

If you believe you have been charged more than once for the same order, please contact us promptly.

Please provide:

Order number;
Name used for the order;
Email address used during checkout;
Date of the transaction;
Amount charged.

We will review the transaction and work with the applicable payment provider when necessary.

10. Refunds

When a refund is approved under our Returns & Refund Policy, the refund will be issued to the original payment method used for the purchase whenever possible.

For eligible returns:

Return inspection: within 3 business days after the returned product is received.

Refund initiation: within 2 business days after the return inspection is approved.

Refund credit: within 5 business days after the refund is issued.

The exact time required for the funds to appear in your account may depend on your card issuer or financial institution.

LONGÉ cannot control the processing time imposed by an independent financial institution after a refund has been issued.

11. Cancellations and Payment

If you need to cancel an order, please contact us as soon as possible at:

service@longewomen.com

We will make reasonable efforts to process eligible cancellation requests before the order enters fulfillment or shipping.

If a cancellation is approved after payment has been completed, the applicable refund will be processed to the original payment method.

Once an order has entered shipping or fulfillment, cancellation may no longer be possible. In that situation, the order may need to be handled according to our Returns & Refund Policy.

12. Unauthorized Transactions

If you believe that your card or payment method has been used without your authorization, contact your card issuer or financial institution immediately.

You should also contact LONGÉ if the unauthorized transaction appears to be associated with an order placed through our website.

We take payment-related concerns seriously and will reasonably cooperate with the applicable payment provider or financial institution when investigating a transaction.

13. Payment Information and Privacy

Payment-related information is handled in accordance with our Privacy Policy.

We only use payment information for legitimate purposes related to:

Processing purchases;
Confirming transactions;
Preventing unauthorized transactions;
Processing refunds;
Providing customer support;
Meeting applicable legal requirements.

We do not ask customers to provide complete payment card credentials through ordinary customer-service communications.

14. Changes to Payment Methods

LONGÉ may add or remove payment methods as our payment services change.

The payment methods actually available to you will be the methods displayed during checkout.

If a payment method is not displayed at checkout, it is not currently available for that transaction.

15. Contact Us

If you have questions about payment, a payment failure, a duplicate charge, or a refund, please contact us.

LONGÉ
MATTHEW LONG FG INC
112 N RIVER AVE
PARKER, PA 16049
United States