Refund policy

Last Updated: August 31, 2026

At LONGÉ, we want you to feel confident when shopping with us. We accept returns on eligible products within 30 calendar days of delivery.

This Returns & Refund Policy explains the conditions for returning a product, the return process, return shipping costs, exchanges, and the time required to receive a refund.

This policy applies to orders shipped within the United States.

1. Return Period

You may request a return within 30 calendar days from the date your order is delivered.

Your return request must be submitted within this 30-day period.

Once your return request has been approved, the product must be shipped back to us within 7 calendar days.

Returns requested or shipped after the applicable deadline may not be accepted.

2. Eligible Products for Return

We accept returns for wallets that are returned in new or like-new condition.

To be eligible for a return, the product must:

  • Be unused or only briefly inspected;
  • Be clean and free from stains;
  • Have no scratches, scuffs, marks, or signs of regular use;
  • Have no damage caused after delivery;
  • Not have been altered, repaired, personalized, or modified;
  • Include the original packaging when applicable;
  • Include all original accessories, tags, cards, dust bags, or other components included with the order, when applicable.

You may open your package and inspect the wallet before deciding whether to keep it. However, the product must remain in like-new condition if you wish to return it.

3. Products Not Eligible for Return

We cannot accept a return if the wallet:

  • Shows clear signs of regular use;
  • Has scratches, stains, scuffs, or other signs of wear;
  • Has been damaged through improper use or handling;
  • Has been exposed to water, chemicals, perfume, makeup, food, or other substances that affect its condition;
  • Has been altered, repaired, personalized, or modified;
  • Is missing essential components;
  • Has a strong odor caused by use, smoke, perfume, or other substances;
  • Is returned after the 30-day return period;
  • Has been damaged because of improper storage, cleaning, or care after delivery.

LONGÉ reserves the right to decline a return if the product does not meet the requirements of this policy.

4. How to Request a Return

Please follow the steps below.

Step 1 — Contact LONGÉ

Email us at:

service@longewomen.com

Please provide:

  • Order number;
  • Customer name;
  • Email address used for the order;
  • Product name;
  • Reason for the return;
  • Photos of the product if the return involves damage, a defect, or an incorrect item.

Please contact us before shipping the product back.

Step 2 — Return Approval

Our customer service team will review your request.

If the return meets our requirements, we will send you return instructions, including the return address and any information needed to identify your order.

Please do not send a return to an address unless it has been provided or confirmed by LONGÉ customer service.

Step 3 — Prepare the Return

Please place the wallet securely in suitable packaging to prevent damage during transportation.

When applicable, include:

  • Original product packaging;
  • Tags;
  • Cards;
  • Dust bag;
  • Accessories;
  • Other original components included with the order.

We recommend using a shipping service that provides tracking.

Step 4 — Ship the Product

For returns caused by a change of mind, incorrect selection, or another reason that is not the fault of LONGÉ, the customer is responsible for the return shipping cost.

For confirmed cases involving:

  • Incorrect item shipped;
  • Product damaged before or during delivery;
  • Qualifying manufacturing defect;

LONGÉ will provide return instructions and cover the reasonable return shipping cost.

Step 5 — Return Inspection

After LONGÉ receives your returned product, we will complete the return inspection within 3 business days.

The inspection will verify:

  • Product condition;
  • Signs of use or wear;
  • Damage;
  • Original components;
  • Compliance with the return requirements.

Step 6 — Refund

If the returned product passes our inspection and the return is approved, LONGÉ will issue the refund within 2 business days after the inspection is completed.

The refund will be issued to the original payment method used for the purchase.

5. Refund Amount

For an approved return due to a change of mind, incorrect selection, or another customer preference:

The purchase price actually paid for the returned product will be refunded.

The original shipping fee paid by the customer is not refundable for a standard change-of-mind return.

The customer is responsible for the cost of shipping the product back to LONGÉ.

No restocking fee will be charged.

Damaged, Defective, or Incorrect Products

If LONGÉ sends the wrong item, the product arrives damaged, or the product has a qualifying manufacturing defect, we will provide a full refund for the affected product.

For confirmed cases of incorrect, damaged, or defective products, LONGÉ will also cover the reasonable return shipping cost.

6. Refund Processing and Delivery Time

We provide a fixed refund timeline.

Return inspection

LONGÉ will complete the inspection within:

3 business days after receiving the returned product.

Refund issuance

After the return passes inspection, LONGÉ will issue the refund within:

2 business days.

Refund credited to your account

After the refund has been issued, the refunded amount will be credited to the original payment method within:

5 business days.

The refund timeline is therefore:

Return received → 3 business days for inspection → 2 business days to issue refund → 5 business days for the refund to be credited.

The final posting of the refund may appear according to the processing procedures of the customer's bank or payment provider.

7. Exchanges

We accept exchanges for eligible wallets, subject to product availability.

The requested replacement must be available at the time the exchange is processed.

The replacement product must meet the same condition requirements described in this policy.

If the requested replacement is unavailable, we will issue a refund for the eligible returned product.

The same 30-calendar-day return period applies to exchanges.

8. Damaged Products

If your wallet arrives damaged, please contact us within 7 calendar days after delivery.

Please provide:

  • Order number;
  • Description of the damage;
  • Clear photos of the product;
  • Photos of the shipping package;
  • Photo of the shipping label, when applicable.

Please keep the damaged product and packaging until we provide further instructions.

After reviewing the information, we will provide instructions for returning the product or receiving an appropriate resolution.

For confirmed damage that occurred before delivery or during shipping, LONGÉ will cover the reasonable return shipping cost.

9. Incorrect Item Received

If you receive a product that is different from the item shown on your order confirmation, please contact us within 7 calendar days after delivery.

Please provide your order number and photos of the product received.

If the error is confirmed, LONGÉ will provide:

  • A replacement with the correct product, subject to availability; or
  • A full refund for the incorrect product.

LONGÉ will cover the reasonable return shipping cost for confirmed fulfillment errors.

10. Defective Products

If you believe your wallet has a manufacturing defect, please contact us with your order number and clear photos showing the issue.

Manufacturing defects are evaluated based on the actual condition of the product.

The following are generally not considered manufacturing defects:

  • Normal wear and tear;
  • Scratches caused by use;
  • Stains;
  • Accidental damage;
  • Damage caused by misuse;
  • Damage caused by improper cleaning;
  • Damage caused by improper storage or handling after delivery.

If a qualifying manufacturing defect is confirmed, LONGÉ will provide an appropriate resolution, which may include a replacement or full refund.

11. Return Shipping Costs

Return Reason Return Shipping Cost
Change of mind Customer pays
Incorrect product selection Customer pays
No longer want the product Customer pays
Wrong product sent by LONGÉ LONGÉ pays
Product damaged before/during delivery LONGÉ pays
Confirmed manufacturing defect LONGÉ pays

LONGÉ does not charge a restocking fee.

12. Return Address

All approved returns must be sent to the return address provided by LONGÉ customer service.

Please do not send a return before receiving return instructions from us.

This allows us to properly identify and process your return.

13. Refund Method

All approved refunds will be issued to the original payment method used for the order.

For example:

  • Credit card → original credit card;
  • Debit card → original debit card;
  • Other supported payment method → original payment method.

We do not normally issue cash refunds or transfer refunds to a different payment method.

14. Sale and Discounted Products

Discounted products are eligible for return if they meet all applicable requirements of this policy.

The refund amount will be based on the actual amount paid for the returned product after applicable discounts.

15. Return Conditions and Responsibility

Customers are responsible for ensuring that returned products are packaged securely.

LONGÉ is not responsible for damage that occurs during a customer-paid return shipment due to insufficient packaging.

Customers should retain the return tracking information until the return has been received and processed.

16. Contact Us

If you have questions about our Returns & Refund Policy or need assistance with a return, please contact us:

LONGÉ
MATTHEW LONG FG INC
112 N RIVER AVE
PARKER, PA 16049
United States

Email: service@longewomen.com
Phone: +1 724-252-2747

Business Hours:
Monday–Friday
9:00 AM–4:00 PM ET