Privacy policy

Last Updated: August 31, 2026

LONGÉ respects your privacy and takes the protection of your personal information seriously.

This Privacy Policy explains how MATTHEW LONG FG INC, operating the LONGÉ online store at longewomen.com, collects, uses, stores, and protects information when you visit our website, place an order, contact us, or otherwise interact with our services.

Our approach is simple: we collect only the information we reasonably need to operate our store, fulfill orders, provide customer service, and improve your shopping experience.

We do not sell your personal information.

1. Information We Collect

Depending on how you interact with LONGÉ, we may collect the following information.

Information You Provide Directly

When you place an order, create an account, contact us, or submit information through our website, we may collect:

  • Full name;
  • Shipping address;
  • Billing address;
  • Email address;
  • Phone number;
  • Order information;
  • Products purchased;
  • Customer service communications;
  • Information you voluntarily provide to us.

We only request information that is reasonably necessary for the relevant purpose.

Payment Information

When you make a purchase, payment information is processed by our payment service providers.

LONGÉ does not need to receive or store your complete credit or debit card number when a payment provider processes your transaction.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

2. Information Collected Automatically

When you visit longewomen.com, certain information may be collected automatically through cookies, pixels, analytics tools, and similar technologies.

This information may include:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Pages visited;
  • Time spent on pages;
  • Referring website;
  • General website activity;
  • Information about how you interact with our website.

This information helps us understand how visitors use our website, maintain website functionality, identify technical problems, and improve our services.

3. How We Use Your Information

We may use personal information for the following purposes:

Order Fulfillment

To:

  • Process and confirm orders;
  • Process payments;
  • Ship purchased products;
  • Provide order tracking;
  • Communicate about your order;
  • Process returns, refunds, and exchanges.

Customer Service

We may use your contact information to:

  • Respond to questions;
  • Handle customer service requests;
  • Resolve order issues;
  • Assist with returns and refunds;
  • Provide information related to your purchase.

Website Operations

We may use information to:

  • Operate and maintain our website;
  • Improve website functionality;
  • Understand customer preferences;
  • Detect technical problems;
  • Prevent fraudulent or unauthorized activity.

Legal and Security Purposes

We may use information when reasonably necessary to:

  • Comply with applicable laws;
  • Respond to lawful legal requests;
  • Protect our rights and property;
  • Protect customers and our business;
  • Detect and prevent fraud or abuse.

We do not use your personal information for purposes that are unrelated to the reason it was collected unless permitted or required by applicable law.

4. We Do Not Sell Your Personal Information

LONGÉ does not sell your personal information to third parties.

We do not sell customer names, email addresses, phone numbers, shipping addresses, purchase histories, or other personal information for monetary compensation.

We believe customers should understand how their information is used and who may receive it.

When a third party needs information to perform a service for LONGÉ, we share only information reasonably necessary for that service.

5. When We Share Information

We may share limited personal information with trusted service providers when necessary to operate our business.

These providers may include:

Payment Providers

Payment information may be processed by third-party payment providers so that we can securely accept payments.

Shipping and Delivery Providers

We provide information such as your name and shipping address to the carrier responsible for delivering your order.

Technology and Hosting Providers

We may use third-party companies that provide website hosting, technical infrastructure, security, analytics, or other technology services.

Customer Service Providers

If we use third-party systems to manage customer communications or support requests, relevant information may be processed through those systems.

Legal Requirements

We may disclose information when required by applicable law, valid legal process, court order, or government request.

We require service providers handling personal information on our behalf to use that information only for appropriate business purposes and to take reasonable steps to protect it.

6. Cookies and Similar Technologies

LONGÉ may use cookies and similar technologies to operate and improve our website.

Cookies may help us:

  • Keep products in your shopping cart;
  • Remember certain website preferences;
  • Understand website traffic;
  • Measure website performance;
  • Improve website functionality;
  • Provide relevant website experiences.

Some cookies are necessary for the website to function properly.

You may be able to control or disable certain cookies through your browser settings. However, disabling essential cookies may affect some website functions.

7. Analytics

We may use analytics services to understand how visitors use our website.

Analytics information may include pages visited, approximate location, device information, browser information, referral sources, and interactions with our website.

Analytics data helps us identify areas where the website can be improved.

Where possible, we use aggregated or otherwise limited information for analytical purposes.

8. Marketing Communications

If you voluntarily subscribe to marketing communications from LONGÉ, we may use your email address to send information about products, collections, promotions, or other updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.

Unsubscribing from marketing communications does not affect transactional communications that are necessary to process or support an order.

For example, we may still send:

  • Order confirmations;
  • Shipping notifications;
  • Delivery updates;
  • Return or refund communications;
  • Important service-related messages.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing and fulfilling orders;
  • Providing customer service;
  • Maintaining business and transaction records;
  • Resolving disputes;
  • Meeting legal, tax, accounting, and regulatory obligations;
  • Protecting against fraud and unauthorized activity.

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include appropriate access controls, secure systems, and security practices provided by our technology and payment partners.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

For this reason, we cannot promise that information transmitted over the internet will always be completely secure, but we take reasonable measures to protect the information we maintain.

11. Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us so that we can review and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

Those websites operate independently from LONGÉ and may have their own privacy policies.

We encourage you to review the privacy policy of any third-party website before providing personal information.

LONGÉ is not responsible for the privacy practices of third-party websites that we do not operate.

13. Your Privacy Choices

You may contact us to:

  • Ask what personal information we have about you;
  • Request correction of inaccurate information;
  • Ask questions about how your information is used;
  • Request deletion of personal information where applicable;
  • Opt out of marketing communications;
  • Ask about information shared with service providers.

Some requests may be subject to applicable legal requirements or reasonable verification procedures.

We will not require unnecessary information simply to respond to a reasonable privacy request.

14. California Privacy Rights

If you are a California resident, California privacy laws may provide you with additional rights regarding your personal information.

Depending on the circumstances and applicable law, these rights may include the ability to:

  • Know what categories of personal information we collect;
  • Request access to certain personal information;
  • Request correction of inaccurate personal information;
  • Request deletion of personal information, subject to legal exceptions;
  • Opt out of certain forms of data sharing or processing where applicable;
  • Receive information about how personal information is used and disclosed.

LONGÉ does not sell personal information.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

To submit a privacy request, please contact us using the information provided in the Contact Us section below.

15. Do Not Track Signals

Some browsers offer a “Do Not Track” setting.

Because there is currently no universally accepted standard for responding to these signals, our website may not respond to all browser-based Do Not Track settings.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, technology, services, or applicable legal requirements change.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this page periodically so that you remain informed about how LONGÉ handles personal information.

17. Contact Us

If you have questions about this Privacy Policy or how LONGÉ handles your personal information, please contact us.

LONGÉ
MATTHEW LONG FG INC
112 N RIVER AVE
PARKER, PA 16049
United States

Email: service@longewomen.com
Phone: +1 724-252-2747

Business Hours:
Monday–Friday
9:00 AM–4:00 PM ET